Google TOTP in PayrollTrace's Multifactor Authentication (MFA)

1. What is TOTP and Google Authenticator?

TOTP, or Time-Based One-Time Password, is an algorithm that generates a unique, one-time use password based on the current time. This adds an additional layer of security through two-step verification. Google Authenticator is a popular mobile app that implements TOTP.

PayrollTrace integrates TOTP to secure access to its platforms and protect sensitive data. This guide explains how to link Google Authenticator with your PayrollTrace account.

IMPORTANT: Multifactor Authentication is not installed by default on PayrollTrace accounts. It is a feature available only for the Enterprise Edition and its initial configuration must be requested to the Account Manager assigned to your account.

2. Benefits of Using TOTP with PayrollTrace

- Enhanced Security: TOTP codes are dynamic and change regularly, making unauthorized access more difficult.
- Ease of Use: Once set up, generating a TOTP is quick and simple.
- Accessibility: Google Authenticator is available on most mobile devices.

3. Initial Setup of Google Authenticator for PayrollTrace

To start, you will need to have the Google Authenticator app installed on your mobile device.

Download Google Authenticator: Available on Google Play Store or Apple App Store.
Scan the QR Code: Use Google Authenticator to scan the QR code provided by PayrollTrace.
Confirmation: Enter the code generated by Google Authenticator in PayrollTrace to complete the setup.

4. Generating and Using TOTP Codes

Each time you log in to PayrollTrace, you will be asked for a TOTP code.

Open Google Authenticator: On your mobile device.
Select PayrollTrace: From the list of accounts in Google Authenticator.
Enter the Code in PayrollTrace: The code displayed in the app is only valid for a short period.

5. Troubleshooting Common Issues

- Incorrect Code: Ensure that your device's time is synchronized correctly.
- Loss of Mobile Device: Contact PayrollTrace support to reset your access.
- Error Scanning QR Code: Try entering the manual key provided by PayrollTrace at the time of initial account setup.

6. Additional Contact and Support

If you need further assistance, please contact the PayrollTrace support team at support@danaconnect.com or write to us in the chat you can find on this page, at the bottom right-hand side.

Updated on: 09/13/2024