Frequent Asked Questions about DMARC
Articles on: FAQs These frequently asked questions provide an overview of DMARC, how it works, and its importance in email security for businesses and organizations. IMPORTANT: As of February 2024, having DMARC, as well as SPF and DKIM, configuredFew readersWhat Are SPAM WARNING and SPAM DETECTED Alerts?
Articles on: FAQs SPAM WARNING and SPAM DETECTED alerts are notifications that inform you when your email content is at risk of being classified as spam. SPAM WARNING: This alert indicates that your email contains elements that may increase the likelihood of being flagged as spam. While it is not guaranteed to be classified as spam, it's a warning that you should review the content and make adjustments. SPAM DETECTED:Few readersWhat are Regular Expressions and Super Tags?
Articles on: FAQs Regular Expressions and DANAconnect Super Tags are powerful tools for dynamically personalizing and filtering content within your email campaigns. They allow you to create more targeted and relevant messages by using patterns and tags that adapt to each recipient's data. What are Regular Expressions? Regular expressions (regex) are sequences of characters that define search patterns. They are used to match strings within your dFew readersFrequently Asked Questions About DKIM (Domain-based Message Authentication, Reporting, and Conformance)
Articles on: FAQs IMPORTANT: Starting February 2024, all emails sent through DANAconnect must be authenticated with DKIM to improve security and deliverability. ||| What is DKIM? DKIM (Domain-based Message Authentication, Reporting, and Conformance) is an email authentication protocol that allows a domain to take responsibility for an email message by attaching a digital signature to it. This helps verify that the email has not been altered duriFew readersWhat is NPS?
Articles on: FAQs What is NPS? The Net Promoter Score (NPS) is a customer satisfaction metric that measures how likely customers are to recommend your product or service to others. It is calculated based on responses to a single question: "On a scale of 0 to 10, how likely are you to recommend our company to a friend or colleague?" How is NPS calculated? NPS is calculated by subtracting the percentage of detractors (customers who respond withFew readersCan I Include Symbols and Emojis in the Subject Line of an Email?
Articles on: FAQs Yes, in DANAconnect, you can include symbols and emojis in the subject line of your emails. This feature allows you to make your emails stand out in your recipients' inboxes and can increase open rates. How to include symbols and emojis: Access the email editor: While composing your email, navigate to the subject line field. Insert symbols and emojis: You can manually type symbols or use an emoji picker to insert theFew readersHow to form tags with regular expressions and/or substrings (Super-tags)
Articles on: FAQs In DANAconnect, dynamic tags can be formed by combining variables with regular expressions and substrings to incorporate information from contact lists. These tags can be used in any of the available sending channels of the platform: email, enriched SMS, SMS, push, automated calls and APIs. See more examples of super-tags here Regular Expression Super-Tag $s label^regeFew readersWhat is Hard Bounce?
A hard bounce is a type of bounce that occurs when an email is returned to the sender because it was permanently rejected by the recipient's mail server. This typically happens when the email address is invalid, the domain does not exist, or the recipient's mail server has blocked delivery. Reasons for a hard bounce: Invalid email address: The email address does not exist or is misspelled. Non-existent domain: The domain of the email address is no longer active or wasFew readersFrequently Asked Questions About Infinite Loops in Workflow Configurations
Articles on: FAQs What is an Infinite Loop in Workflow Configurations? An infinite loop in workflow configurations occurs when a series of steps within a workflow are set up in such a way that they keep repeating indefinitely without reaching a conclusion. This can lead to system overloads and unintended repetitive actions. How to identify an infinite loop: Review workflow steps: Look for a sequence of steps that loop back to an eFew readersWhat are Regular Expressions and Super-Tags in DANAconnect?
Articles on: FAQs What are DANAconnect's Super-Tags? DANAconnect's Super-Tags are variables that are inserted into the contents of DANAconnect message flows in which commands can be incorporated in order to display only a part of the text that contains that variable. The commands that are incorporated correspond to regular expressions and substrings of text (see definitions below). What are Super-Tags used for in email, bulk SMS, and digital communicationFew readersFAQs about infinite cycles
Articles on: FAQs What is an Infinite Cycle in Conversation Flows? An infinite cycle occurs when a digital conversation flow repeats indefinitely without reaching a conclusion. This can happen due to erroneous settings in the flow conditions or the lack of clear stopping conditions. These loops not only consume unnecessary resources but can also create confusion and frustration for end users. (https://storage.crisp.chat/users/helpdesk/website/Few readersCan I activate and collect information on the same database in the Web Form?
Articles on: FAQs Yes, you can use the same database that you are activating with the Web Form to collect records. This can be done through the Conditional Logic option found in the Inbound Module. Updated on: 09/03/2024Few readers